Privacy Policy

The importance of your privacy

Your privacy is important to us at DAZOQ and and transparency is one of our core values. We always go the extra mile to keep your information secure and make sure to never collect more information than we need for our services. The purpose of our Privacy Policy is to  provide you with a clear overview of the information we collect as well as how and why we use it. If you have additional questions, don’t hesitate to contact us at privacy@dazoq.com.

Below you’ll find:

  • What information we collect
  • How we use the information we collect
  • How we securely store your information
  • How to access your information
  • Other important privacy information
  • Our contact information
  • Option to opt out


What information we collect

We only collect information that is necessary to deliver the best service we possibly can.

Information you provide us
To create an account and enable access to the DAZOQ system we ask for some company and personal information. Your email address is used for logging in to the software while your name and phone number are used for contacting purposes (such as reports and notifications).

Information we collect to improve our services and user experience
We collect additional data when you use our web application to identify errors, monitor which pages you find most valuable and which ones that might be in need of some improvement. For these reasons we collect:

  • Your IP (Internet Protocol) address, collected by Matomo and processed anonymously
  • The pages you view in our application, how often and for how long
  • Errors that occur when you use our software
  • The path you take through our application to understand how our users use the system


How we use information we collect

To deliver our services
We use the data we collect such as your email address and chosen password to make sure you are an authenticated user of the DAZOQ system.

To improve and maintain our services
We log errors that occur while you are using our software to be able to quickly investigate and solve the issue. We also track the path you take and how much time is spent on each screen to get a better understanding of how we might improve our service.

For customer support
If you encounter a problem while using our application or simply need help using it we can use the information we collect about you to help you.

To send notifications
We also provide you with energy reports and notifications via email.

To communicate with you about our services
We use the contact details you have provided us with such as your email address and phone number to inform you about updates, releases and news about DAZOQ. You can unsubscribe from these notifications at any given time by sending us a message.


How we store and keep your information secured

Information storage and security
Our sensors communicate through the EnOcean protocol by sending raw data to our gateways. The sensor data does not contain any sensitive data and can only be read using a device with the same EnOcean protocol.

Our gateways receive sensor data and is transmitting the information to our platform via  WiFi/Ethernet. The gateway contains no privacy sensitive data and only raw measurements are securely sent using TLS.

We use data hosting services provided by AWS in the Stockholm, Sweden region to store all information we collect. All of our hosted services are secured using SSL. If you’d like to receive additional technical and/or security specifications you’re more than welcome to contact us.

While we take precautions to assure that our level of data security is as high as possible, it remains a fact that no computer system is completely impenetrable.

How long we keep information

All information concerning your account will be retained for as long as your account is active. Information about your use of the DAZOQ system is retained for a maximum period of 26 months.

 

How to access your information

You have certain options to access and control the information we collect.

Your right to access and update your information
You always have the right to request a copy of the information we keep about you. However, if the information you request would reveal any personal information of another person, we are not allowed to fulfill your request. If you have a request or would like to update your information, you’re more than welcome to send us an email at privacy@dazoq.com

Deleting your information
If you want we can delete the information we store about you. Please note that we require some information such as email address to deliver our services to you.

Request that we stop using your information/do not track
At the bottom of this page you can enable and disable the tracking for this website. Enabling and disabling tracking for the web application can be managed through our software. By disabling this option we will stop collecting and using information as mentioned in the section called “Information we collect to improve our services and user experience”. Please note that if you choose to opt out of tracking, we will need to introduce a cookie to know that you have disabled tracking.

Opt out of receiving news and updates
You can opt out of receiving updates and news from DAZOQ. This is done by using the unsubscribe button in the bottom of our emails.

Data portability
You can request us to transfer your data from one service provider to another. Upon your request we will provide you with an electronic file with your basic account information.

How we share information we collect
We never share personal information with other companies, organisations or individuals without your consent. We only share information with third parties that provide us with services essential for the functioning of our application, for example: hosting providers and databases. A detailed overview of our infrastructure landscape can be provided to you upon request. All of the parties we collaborate with also need to comply with European regulations.

 

Other important privacy information

Notice to end users
Our services are intended to be used by organizations. All agreements signed with us are between DAZOQ and the specific company/organization. For this reason in most cases your organization is the administrator and is responsible for your account. In these cases we may not have influence on all information that is kept about you related to our service. Your administrator might be allowed to access and update information about you in your account and to terminate your account. Please contact your organization or refer to your administrator’s organizational policies for more information.

Updates of this Privacy Policy
This Privacy Policy might get updated from time to time to add further information, extend or elaborate on elements. All updates will be made on this page and will always be made to improve the transparency towards our users.

 

Contact information

If you have any questions about our Privacy Policy, you’re more than welcome to contact us using the contact details below.

DAZOQ AB

Teknikringen 7
583 30, Linköping
Östergötland, Sweden

Email: privacy@dazoq.com